Shipping policy

At Long John Tech and Gadget store, we strive to deliver high-quality tech products and gadgets to our customers as quickly and efficiently as possible. Our shipping process is powered by CJ Dropshipping, allowing us to offer reliable worldwide shipping. Please review our shipping policy below for estimated delivery times, processing, and other important details.

1. Order Processing Time

  • Orders are processed within 1-5 business days after payment confirmation.

  • Custom or personalized products may take an additional 2-7 days to process.

  • Orders are not processed on weekends or holidays.

2. Shipping Time & Delivery Estimates

Shipping times vary based on the destination and shipping method chosen at checkout. Estimated delivery times are as follows:

Destination Standard Shipping Expedited Shipping
United States 7-15 business days 4-10 business days
Canada 8-15 business days 5-12 business days
Europe 7-20 business days 5-15 business days
Australia 7-18 business days 5-12 business days
Other Countries 10-30 business days Varies by location

  • Remote areas may take longer to deliver.

  • Delays may occur due to customs, holidays, weather, or unforeseen circumstances.

3. Shipping Methods & Tracking

  • We offer multiple shipping options, including CJPacket, DHL, USPS, and local carriers.

  • Tracking numbers are provided once the order has shipped.

  • You can track your order via our website or the carrier’s tracking page.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the product, destination, and shipping method selected.

  • Some items may qualify for free shipping promotions.

5. Customs, Duties & Taxes

  • International orders may be subject to customs fees, duties, or taxes imposed by your country.

  • Buyers are responsible for these charges. We recommend checking with your local customs office for more details.

6. Order Changes & Address Errors

  • Address changes must be requested within 24 hours of placing an order.

  • We are not responsible for incorrect shipping addresses provided by customers.

7. Lost, Stolen, or Damaged Packages

  • If your order is lost in transit, please contact us, and we will assist in filing a claim with the shipping provider.

  • We are not responsible for stolen packages marked as "delivered."

  • If your package arrives damaged, please take photos and contact us within 48 hours for assistance.

8. Returns & Refunds

  • Shipping fees are non-refundable once the order has been shipped.

  • For return requests, please refer to our Return & Refund Policy.

9. Contact Us

For any shipping-related questions, feel free to reach out to us:

📧 Email: longjohntech@gmail.com
📞 Phone: +1 (251) 332-2023
📍 Support Hours: 24/7 hours